Contact Us
Our support team helps with orders, setup and any problem with your IPTV subscription, 7 days a week.
- Email: supprtcadinsy@gmail.com
- Response time: usually within a few hours
What we can help with
| Topic | Examples |
|---|---|
| Before you buy | Which plan suits you, which devices work, how many screens |
| Orders & payment | Payment confirmation, missing welcome email, switching plans |
| Setup | Firestick, Samsung/LG Smart TV, Android, iPhone/iPad, MAG activation |
| Technical problems | Buffering, empty TV guide, a channel not loading, login errors |
| Refunds | Requests under our refund policy |
| Resellers | Reseller panel and credits – see resellers |
How to get a faster answer
When you write about an existing subscription, include:
- The email address you used to order
- Your device and app (for example Firestick with IPTV Smarters Pro, or Samsung TV with IBO Player)
- A short description of the problem and, for buffering, the channel name, time and a speed test result
- A screenshot of any error message
Try these first
Many problems are solved in two minutes:
- No welcome email? Check your spam or promotions folder.
- Buffering? Restart your router and device, and use 5 GHz Wi-Fi or a cable. See internet speed for IPTV.
- Login error? Copy the username, password and server URL again without spaces.
- Empty TV guide? In the app open Settings → EPG → Update.
You may also find your answer in the FAQ, the setup instructions or our IPTV guides. Learn more about us.